Cancellations/Refunds

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@maverickfirepits.com and we will process an insurance claim on your behalf.

Cancellations

Once an order has been submitted, we cannot guarantee any cancellations. All orders are processed, packed, and shipped as quickly as possible for you. If you miss the cancellation period for your order, please let us know as soon as possible, and we can help you do a return or exchange.

Most items are eligible for cancellation; however, some items are fabricated specially for you and cannot be canceled once the materials are ordered, and fabrication begins.

Refunds

Gas components are not eligible for buyers remorse refund if they have been installed or used.

Once payment is taken, any modified and / or powder coated pieces are considered custom work and not eligible for refund.

Our Return Policy covers damaged or defective products only.  If you feel that your product is defective or has been damaged during shipment, please contact sales@maverickfirepits.com.  If the product is found to be defective or damaged, either a replacement or refund may be issued.   Any refund issued will be applied to the method of payment that was used at the time of order.  If the product was damaged during shipment, we will require for you to provide us with information and pictures of the damaged product including packaging so that we may file a claim with our shipper.  Our Return Policy excludes "buyer's remorse".